Basics of Textbroker

How do I contact a client?

Just use our messaging function by clicking the client's ID. You can find the ID in all uncompleted and completed orders. Once you are in the client’s profile, click “write this client a message.”

What if I need to change my PayPal address?

Your PayPal address is shown whenever you request a payoff. Please check this address for proper spelling, transposed letters and completeness. If there is anything incorrect with this address (spelling, switched accounts), cancel your request and correct your address under "Account - My User Data." Scroll all the way to the to the bottom to change your PayPal information.

Once you confirm this e-mail address is the correct and proper address, the payment will be sent to this address. A change after confirming your address and requesting your payoff is NOT possible.

If your address is not correct or your account is closed and PayPal returns your money, we will charge 5 EUR for each further attempt at sending the money to your new address.

When is the money transferred?

Usually the transfer is carried out on the Friday of each week. If the Friday is a holiday, the transfer is postponed to the following workday. Textbroker reserves the right to make payments at a later date under certain circumstances.

Since the transfer is done first thing in the morning, pay-off requests made after the Thursday will roll over to the next week. The exact time at which the payment will show in your bank account is determined by the processing time of your bank and/or by holiday days, which may delay the transfer.

Payoffs can only be requested with a minimum balance of 10 EUR. Smaller amounts are carried over to the next week and can be requested once the 10 EUR limit is reached.

How often can I request a payoff?

You can request a payoff as soon as your account shows a minimum balance of 10 EUR. Simply click on “request payoff” under "Account / Payoff." We pay out every week. We politely ask you to minimise our efforts by limiting your payment requests to 1 or 2 times for each week.

Requests made by the Thursday will be processed on the Friday. We try to process payments as quickly as possible. For this reason, we cannot accept late payment requests. Any requests made after the Thursday will roll over to the following week.

How do I get paid?

When an article is accepted, your earnings are deposited in your Textbroker account. When you have a balance of 10 EUR or more, you can request a pay-off. We transfer funds from Textbroker accounts weekly. Please make sure that your Paypal or bank account details are correctly listed in our records under "Account - My User Data" and scroll all the way to the bottom.
To request your payoff, go to "Account - Pay-off" and click the big green button.

Issuing and Administering Orders

The client asked for keywords to be included. What should I do?

If the client has given specific keywords or keyword phrases that need to be used, please incorporate those words or phrases into your text the number of times specified in the order description or by the keyword checker. The keyword checker will not let you submit your order until you use the desired keywords exactly as given by the client.

Make sure the keywords you used in your submission match the keywords requested. Sometimes the keywords are misspelled. Include those misspellings in your work. Sometimes keyword phrases are grammatically incorrect. Reproduce whatever you see as required. If you’re still having trouble, try copy and pasting the keyword in the appropriate places in your article. If all else fails, contact us at support@textbroker.co.uk for help.

Some clients request misspelled or grammatically incorrect keywords on purpose because they are trying to optimise their content to be search engine-friendly. If you feel the client made a mistake, send them a message for confirmation. If it turns out the keywords do need to be changed, send us an email at support@textbroker.co.uk. We can edit the keywords from here.

Where will my article be published?

Unfortunately, this information is not available to Textbroker. The client may have stated this information in the order, in which case you can simply follow the link in the order. You can also ask the client directly via our messaging system. However, the client is not obligated to share this information.

How do I set my rate for DirectOrders?

Go to the “public profile” tab in your author account. There you can determine your overall rate for DirectOrders. If you wish to assign a special rate to a specific client, please access the client profile by clicking on his client number. There you can set a client specific rate. Please note that rate changes only apply to future orders. Payoffs for ongoing assignments cannot be altered this way.

If you have previously worked with a client or saved them in your address book, that client has the personal rate from when you started working together. If a client wants to send you a DirectOrder, check this client's ID for the current rate that is saved on their profile.

To change current, unaccepted DirectOrders, you must ask the client to cancel and reassign the orders to you. Then your updated rates will also apply to those orders.

When and how often are articles declined? What happens then?

A client can only decline an article if:

-There are one or more failures to comply with the originally stated assignment.
-The author failed to fulfill certain criteria stated in the order
-The quality level of the article does not meet the level ordered

However, refusals are an absolute exception and occur in less than 0.5% of all cases. The client must first give the author the chance for a revision before he can refuse an article. The requests for refusal are monitored by Textbroker and can, if lacking above stated reasoning, also be declined by Textbroker. This leads to an automatic acceptance and compensation of the article in favour of the author.

On the other hand, if the text is declined, Textbroker has the option to assign an appropriate article rating. In the worst case, the article receives 0 points, in the best case neutral. A neutral rating does not have any negative effect on the quality rating, whereas 0 points flow into the average rating of an author.

How often can a client ask for revisions?

Currently there is no limit to the number of revisions that can be requested. As long as the changes are legitimate and refer to the initially stated assignment, revision requests are possible. Should you feel a client is abusing this option, please contact support.

Please note that after receiving such a request, you only have 24 hours to complete and send back the revised article. If you miss this deadline, the order is cancelled and will be open to all authors again.

How long do I have to revise an article after a client has requested a revision?

You have 24 hours to send back the revised article after receiving the notice via e-mail.

Important! If the revision is not completed within this time frame, you lose the order and it will be open to all authors again. You will not receive any compensation for your work. If you're lucky, the article hasn't been picked up by another author and you can complete the revision. Please check your e-mail on a regular basis to avoid losing revision opportunities.

Is my order lost when I close the browser?

No! The order is preserved for you until the deadline. But reassure yourself that you have accepted the order correctly and saved your work. You may want to make a backup copy offline.

Do not click on the button “cancel process.” If you do, the order will return to the pool and your work will not be accepted.

Can I compose texts offline?

Yes, that is no problem and is highly recommended. The order stays preserved for you until the deadline. However, reassure yourself that you have accepted the order correctly. This is the case as soon as you are shown the final submission screen.

Do not click on “cancel order.” This will return the order to the pool and your work will not be accepted.

To write an assignment offline, choose the order, accept it and then simply close or hide the browser window.

The next time you log on to your Textbroker account, you will find this assignment in your menu under ”Assignments.”

I'm ready to submit, but don't know where? What happened?

When you first open an order, you are previewing it. Merely opening the order does not mean you accept the order. You have 10 minutes to make a decision to accept or reject the order.
If you accept the article within 10 minutes, you will automatically see a submission screen with a large text field. If you do not see this screen and return to the OpenOrder list, you did not successfully accept the article.
If you do not decide within 10 minutes, the order returns to the OpenOrder list and all authors can view it. Most likely, this is what happened in your case: the preview time expired before you accepted the order.
In the future, please decide quickly whether you want to write an article and accept the article. Please do not start to write or research until you have accepted the article and see the submission page with the large text field.

How long does the client have to make a decision on my article?

The client has 3 work days to accept, refuse or send your article back for revision. If your article is caught by our plagiarism filter, the proceedings can be prolonged for up to 2 days. If the client does not respond within 3 days, the article will automatically be accepted and your account will be credited.

How do I submit a finished article?

When you log in, you should see a submission screen with a large text field. Copy-paste your article from a word processor or type directly in the field. Give your article an appropriate title. If the client has asked for a specific title, please use the given title.

Reassure yourself that the text is free of any mistakes. You can only receive the best possible rating with flawless articles. Run a final spell-check. Google's toolbar has a spell-check function that works on our text field.

Now click on the button “save text and count words.” If the word count meets the required minimum, you will see the button “release text” at the bottom of the page. Click on it and the text will be sent to the client.

Your article has been submitted and cannot be altered unless Textbroker or the client ask for a revision.

You can observe the process of your article under "Assignments - Statistics." First, it will be checked for any copyright infringements. If our automatic system notices similarities to other works online or in our database of previously submitted articles, our editorial team will check your submission manually. If the text is too similar, we will ask you to revise the article. If no violations are detected, the article is forwarded to the client.

The client can then accept the article or send it back for revision. If he fails to take action within 3 to 4 days, the article will automatically be accepted by Textbroker.

After a client receives a revised article, he can accept, decline, or ask for another revision. Rejections will be evaluated by Textbroker and then either accepted or rejected. We try to make a fair and accurate judgment of whether the article fits the work requested for the quality level ordered as well as if revision instructions were followed. If an article meets the order, we will side with the author. If the client’s requests were not met, we will side with the client. Both authors and clients are valued at our company, and we want to be fair to all parties. If you have any questions about an article or order instructions, please use our messaging system to contact the client.

In over 99.5% of the cases, the client accepts the article directly or after one revision. Upon article acceptance, the earnings are transferred to your Textbroker account. The final step, where our editorial staff rates your article, happens within one month of acceptance.

Where can I find orders (OpenOrders)? How do I get started?

Click on the “Assignments” tab and the “show orders” sub-tab.
You can either search the order catalogue by category or find specific topics of interest via the search function. Choose any order to see a detailed description. If you wish to accept the order, click on “I would like to write this article,” if not click on “I do not want to write this article.” You have 10 minutes to accept the order. If you do not accept the order within 10 minutes, the system will time out.

Clicking on “I do not want to write this article” will return you to the order list. You can view an order twice. If you cancel out of an order a second time, you will not be able to see that order again.

When you accept an order, you will be taken to the submission page automatically. You can input your article directly, but we highly recommend that you use your favourite word processor and copy-paste your article.

What does SEO mean?

SEO stands for search engine optimisation. Writing for SEO purposes entails composing keyword-rich text that is relevant to the subject matter. Sites achieve higher rankings on Google when they display a certain keyword density and have constantly updated content.

When will I get e-mail from Textbroker?

All communication with Textbroker happens via e-mail. Please put support@textbroker.co.uk on your safe list to ensure prompt delivery of important notifications, such as:

- receiving a DirectOrder
- article revision requests
- Textbroker detects an infringement of copyright
- refusal of an article by a client or Textbroker
- article acceptance by a client
- article rating by Textbroker
- receiving a message via the Textbroker messaging system
- news and updates from Textbroker (bonus offers, program upgrades)

We do not send out e-mails when new OpenOrders come into the system. Please check our website often, since we get new orders in every day.

Textbroker respects your privacy and will not sell your e-mail address or personal data to any third party. Please see our Privacy Policy for more details.

I've submitted my order, now what?

Once you've submitted your article, it is checked for duplicate content by our filters. You may be asked by Textbroker staff to revise your article to make it unique. You have 24 hours to complete these revision requests.

Once the article has passed the duplicate content check, it goes to the client. The client has three days to accept the article or ask for a revision. If the client doesn't take action after three days, your article is automatically accepted by our system. If the system is over capacity, the auto-accept may be slightly delayed.

When an article is accepted, your Textbroker account is automatically credited. You can see your earnings for each article under "Assignments - Statistics" and your total current earnings under "Account - Pay-Off." For more information on pay-offs and transfers to your PayPal account, see the "Accounting and Payoffs" section of this FAQ.

How is the final price calculated for a DirectOrder?

The client's final price for a DirectOrder is calculated by the author’s rate plus a 35% Textbroker commission. Additionally, there is a flat fee of 0.35 EUR per order to be paid by the client to Textbroker for all orders, Direct or Open. For direct orders sent through from newly-registered clients (as of 1st July, 2013), the default minimal price is 1.62 cent per word.

These fees only are shown on the client’s page. You will always be reimbursed the full amount of the price you set. 
It is vital for you to know all the components the final price so that you can best estimate what will work for your client. Please keep our commission in mind when setting your price.

What is a TeamOrder?

You can write a TeamOrder when you enter a client's team. All of the writers in the Team have access to the TeamOrders.

You can see the public teams listed in your account. You can enter a public Team if you are interested in the topic, or the subject lies in your area of expertise. For some teams, the client will require an application, such as a list of your qualifications or a short application article.

You can only write for private teams if you have been invited to join by the client. If your profile is clear and detailed, the client can see if you would be a suitable candidate for the Team by checking your areas of expertise and interests. The number of successfully completed Direct- and OpenOrders is also helpful.

Sometimes the client has participation requirements, to which you have to agree if you wish to write in the Team. For example, you must have personally seen all of the films that are to be reviewed.

For all of the TeamOrders, the client sets the price per word. The minimal price for writers is 1,37cent per word. For team orders placed by newly-registered clients (as of 1st July), the minimal price per word is 1.43 cent.

What Is a DirectOrder?

A DirectOrder offers our clients the possibility to assign their orders directly to one single author. As an author, you can set your own word price for DirectOrders. You can even specify different price points for each client who wants to work with you. You can contact clients and negotiate prices using our internal messaging system.
The minimum price per word for an OpenOrder is 0.015 EUR and Textbroker charges the client a 35% commission on all DirectOrders. Please keep our commission in mind when negotiating prices with clients. For direct orders sent through from newly-registered clients (as of 1st July, 2013), the default minimal price is 1.62 cent per word.

Usually, a client will contact you if they are impressed with your work. However, if you truly enjoyed the subject, feel free to contact the client via our internal messaging system to offer your services via DirectOrder.

What is an OpenOrder?

An OpenOrder is an order that appears on the assignment list when you click on the "Assignments" tab. OpenOrders are visible to many authors at once. When you preview an OpenOrder, it is momentarily removed from the order pool. If you decline the order, it will go back into the pool, where other authors can see and accept the assignment. If you are working on an OpenOrder and cancel it for any reason, the order will go back into the pool, where another author can take it. Please be extremely careful about canceling OpenOrders if you have started work.
OpenOrders also have a deadline. The clock starts ticking when you accept the assignment. If you don't submit on time, the order will automatically expire. Please submit on time to avoid losing your work.

How does Textbroker work?

Textbroker is a mediator between writers and content clients. Anyone can write for Textbroker as long as you have either an EU bank account or a PayPal account.

To become an author, simply sign up on our website. When you confirm your e-mail address, you will be directed to submit a short application article. Some services, especially Yahoo! and Hotmail, may screen our e-mail address, so please check your junk mailbox for your confirmation e-mail. Your initial submission will set your preliminary quality classification and give you access to our pool of hundreds of client orders (OpenOrders). 

Each of your articles will be rated by Textbroker’s editorial team. We place a hold on your account after the first five articles are written so that we can ensure that your rating corresponds to your talent. We want you to have access to all of the appropriate quality levels.

As you write for clients, they may request you specifically for orders. Textbroker allows you to accept this kind of work as a DirectOrder. As an author, you can set your own word price for DirectOrders. You can even specify different price points for each client who wants to work with you. You can contact clients and negotiate prices using our internal messaging system.

Textbroker does much of the marketing and administrative work so that you can concentrate on writing. Our work flow includes:

  • technical infrastructure
  • client acquisition
  • support service
  • legal and copyright matters
  • payments and money transfers
  • simplified order handling
  • article quality control and author feedback
  • plagiarism checks
  • statistics

Textbroker’s client base is international and diverse. Not all of our clients are native English speakers. To guarantee a fair evaluation, all articles are rated by Textbroker’s internal editorial staff. Clients can also submit a rating, but it is intended as feedback for the author. While we care about client opinions, they are not currently a factor in your author rating.

Each and every article is given a rating to ensure that any changes in your work are accurately reflected to our clients. The quality of an article ranges from 2 to 5 stars, where 2 is the lowest and 5 is the highest possible rating. Your shown quality rating is the average rating of your last 5 articles.

Finance and Accounting

What else should I know about registration?

Once you submit your writing sample, you will be allowed to write 5 articles. Then your account will be blocked so that we can ensure that you have access to all the appropriate levels of orders. Rating your articles can take 5-7 days, and your account will receive priority when all 5 articles have been accepted by clients.

Additionally, your work at Textbroker is as an independent contractor. We do not withhold unemployment or any other taxes from your earnings. Therefore, you cannot claim unemployment with us. Please see your local tax advisor or unemployment office for further information on this topic. Processing unemployment claims take a lot of time that we would rather use to evaluate your samples and articles.

My writing sample was rejected. Why?

We reject samples for one of two reasons: quality or copied content. Before submitting your sample, please ensure that you have capitalised your words appropriately, that your submission contains punctuation and that it has a legible flow.

It's best to submit original content, but if your work is published elsewhere, please ensure that the source text includes a byline.

Are there any obligations when registering at Textbroker?

No! Your registration at Textbroker is free. Under no circumstances are there any costs for you. Also, it is solely up to you to how much to write for Textbroker. There are no minimum or maximum work requirements. You have the option to revoke your membership at any time without any reason under "Account - Close Account."

Why are all the prices in Euros?

Textbroker is an international company. We have sites for Germany, France, the UK and are ever growing. To enable you to access all of our systems and truly benefit from the many possibilities available from such a broad market, all prices are listed in Euros.

What are the different quality levels?

The authors quality level is determined by the average rating of his 5 most recent articles. We evaluate the levels as follows:

Level 5:
Continuous excellent articles at the highest stage. Professional body and style. Level 5 authors are exclusively hand selected by us and chosen from the very best level 4 authors.

Level 4: 
Very good articles regarding content, grammar, style and spelling. 

Level 3:
Articles partially show slight weaknesses in one of the following areas:

- spelling
- grammar
- content
- style
- body
- phrasing
- punctuation

Level 2:
Articles generally show weaknesses in more than one of the following areas: 

- spelling
- grammar
- content
- style
- body
- phrasing
- punctuation