There’s nothing more satisfying than having a good moan. It’s when the satisfaction levels begin to drop, though, that people start moaning about you and your company. And that’s not good, because with four times as many customers prepared to write about their negative experiences than their positive ones, it’s vital to your company’s image and profitability that you deal with these complaints effectively. Today, it’s all about maintaining that customer content .
Monthly archive: December 2016
With all the thought that goes into making sure your customers read your news and blog updates, it’s easy to lose a feeling for the fundamentals. Today, we’re going to the most important piece of content for your company ever – the name. It may same banal, but a good name could be worth gold!